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CORONAVIRUS YOUR FAQs

Is Cork Airport Hotel Open?

Cork Airport Hotel is not open at this time. We expect to reopen on the 1st July 2020 .

 

When will Cork Airport Hotel re-open?

We will re-open when it is declared safe to do so by the Government. We expect to re-open on the 1st July 2020 .

 

Is Cork Airport Hotel serving food?

Cork Airport Hotel is not open at this time. We expect to re-open on the 1st July 2020 .

 

What is the contact number for Cork Airport Hotel reservations?

Please contact our reservations team on +353 (0) 21 494 7500. Please note we are experiencing more calls that usual during this time. We will endeavour to answer your call as soon as possible.

 

Is the Olivo Bar & Restaurant in the Cork Airport Hotel Open?

As the Cork Airport Hotel is not open at this time, neither is our Bar & Restaurant, Olivo. We expect to reopen at some time during early Summer 2020.

Can I still  make a booking online?

Yes, you can still make a booking online for dates in the future. You will not be able to make a booking for a date which we are closed. Should circumstances change, our team will be in touch to offer you a refund on any non-prepaid rate.

 

Can I get cancel my booking for the Cork Airport Hotel?

Existing Reservations: All reservations – even those described as “non-cancellable” (“Advanced Purchase or pre-pay”) – that are scheduled for arrival before April 30, 2020, can be changed to an alternative date at no charge up to 12 noon on the day of arrival.

New reservations: Any reservation you make – except those described as “non-cancellable” (“Advanced Purchase”/”Prepay”) – that are booked between today and April 30, 2020, for any future arrival date, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

 

Can I cancel a booking for the Cork Airport Hotel made on Booking.com?

Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.

 

Can I cancel a booking for the Cork Airport Hotel made on Expedia.com?

Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.

 

Can I get my Cork Airport Hotel Voucher extended? 

Please contact our reception team on +353 (0) 21 494 7500 to make an extension request . Of course we are trying our utmost to be as flexible as possible during this period. We will do our best to honour these vouchers where possible.

 

What is the contact information for the Cork Airport Hotel HR Department?

If you are a team member, please contact the relevant HR team member or email klinehan@trigonhotels.com . You will find the information in your starter pack. If you are contacting on behalf of the media, please email amansworth@trigonhotels.com

A NOTE FROM AARON MANSWORTH, MANAGING DIRECTOR AT TRIGON HOTELS.

I am reaching out to you on behalf of Cork Airport Hotel, Cork International Hotel and The Metropole Hotel teams. We would like you to know the safety, health and well-being of you and our team is our highest priority. As the circumstances around coronavirus (COVID-19) continue to evolve, please see our most recent update below on what we are doing to ensure maximum safety and flexibility for our guests during this time.

Please know that we are continuing to monitor the situation and will adhere to any recommendations issued by the World Health Organisation (WHO), Ireland’s Health Service Executive (HSE) and/or the Department of Public Health.

HYGIENE

As always, hygiene is of the utmost importance in our hotels. We remain committed to vigilant cleanliness and upholding the highest standards of cleaning. In response to the coronavirus, we are undertaking additional measures in consultation with national, global and local public health organisations in line with precautionary and response procedures to continue to provide a safe environment.

A few of the many actions we are taking:

  • We are fully briefing our teams on an ongoing basis with regular updates and enhanced operating protocols based on HSE guidelines. We will continue to respond based on the advice of public health authorities and professionals.
  • We have deployed sanitisation stations across our hotels.
  • We have increased the frequency of cleaning all areas using high-grade disinfectant.
  • We will continue to adjust food and beverage service in accordance with current food safety recommendations.

All our team are committed to and aware of the need to remain vigilant and are well briefed on following procedures and protocols by the WHO and the HSE.


YOUR BOOKING

We remain committed to offering you flexible booking options to ensure responsible and safe travel.

Existing Reservations: All reservations – even those described as “non-cancellable” (“Advanced Purchase or pre-pay”) – that are scheduled for arrival before April 30, 2020, can be changed to an alternative date at no charge up to 12 noon on the day of arrival.

New reservations: Any reservation you make – except those described as “non-cancellable” (“Advanced Purchase”/”Prepay”) – that are booked between today and April 30, 2020, for any future arrival date, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.

COMMITMENT

As always, we offer hassle-free booking and ease of communication with our customer service team when you book direct on our websites. We believe that communication is of the utmost importance at this time and we remain committed to keeping our guests informed. For any changes, please see our group website www.TrigonHotels.com , which will have the most up-to-date information about our hotels.

Thank you for your continued support throughout this period. We will  keep you updated and as always, we look forward to welcoming you.

 

Kind regards,

Aaron Mansworth
Managing Director
Trigon Hotels

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